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I've been a customer for several years. Had an accident on 12/18/07. Submitted all the information immediately to both insurance companies involved. I've been waiting close to a month for someone to inspect the vehicle. The appraisor given to me from Amica did not show for two appointments and didn't call to tell me either. The person taking care of my claim (anu - first name) was AWAY for weeks and didn't submit the paperwork to get my car appraised. Just very very poor service. I'm still waiting...